Customer Service Representative

Join us as we shape the future of e-commerce! We solve meaningful problems together as a team, value hyper-growth with a heart, individual ownership and wellbeing. Ready to come on board? Let us know!

Tipser changes the outlook of buyable content in any shape, type, or form. The highly driven tech-company (launched in 2015) is formed in Stockholm, Sweden (HQ) with offices in Wroclaw (POL) and Barcelona (ESP). As of today, we are more than 50 employees spread over those three countries. 

Tipser is a scale-up tech-company that builds and offers a groundbreaking platform that enables e-commerce on any site, bringing the consumer closer to the brand and the brand closer to the publisher. We aim to be the backbone of future e-commerce. 

Our clients are the major media houses in Scandinavia, Germany, and France. Our international expansion will continue during 2020, more countries will come, and that’s why we need YOU in our Inventory and Merchant Success Team!

Customer Service Representative

Workplace: Wrocław Rynek

  • As a Customer Service Representative, you are the face and the voice of Tipser by handling any inquiry from both, our Merchants (brands and retailers), as well as from the end-consumers that buy products through the Tipser platform.

You will be a full-time team member of 7 people and your daily tasks will include:

  • Support customers and merchants mainly by email and also occasionally by phone(3h per day).
  • Offering our end-consumers the best possible service and maybe even up-sales? :)
  • Guide and help Merchants navigate on the Tipser Platform. 
  • Stay well-informed on current sales campaigns.
  • Understand the Tipser platform in-depth and make the best of it for our Merchants, as well as the for the end-consumers.  

In this role we think you are:

  • English (B2/C1), as we are an international team in both offices. 
  • You should understand or have basic knowledge in German, AND be fluent in either French or Swedish
  • A master of finding the right solution for us and our customers.
  • No previous experience in customer service is required, but it would be helpful if you previously worked in the customer care/service industry.
  • You work well under pressure and keep a high level of service.
  • You are very communicative, as well as problem-solving and inventive in your daily work.
  • You will be part of a working environment where you should be able to manage your time according to the workload yourself and being able to handle stress and ad-hoc matters. 
  • You are self-going and happy to pick up any challenges that our Merchants or consumers might have. 
  • You are eager to learn and curious about tech/e-commerce, Tipser being a tech-company within e-commerce.

We Offer:

  • On this job we assist you improve your language by offering a course and boost physical condition during yoga classes
  • We care about your health so every day we indulge you with fresh fruits and give you opportunity to take an endowment Luxmed healthcare. 
  • We offer an international working environment where the team is the focus and our passion and enthusiasm for the Tipser-platform are the keys to success. 
  • We work 9-17  and try to keep a relaxed and fun atmosphere around the office and not only - we give you holiday's bonus for even more amusements outside the office. 
  • We are a creative and driven team and you will be part of creating and optimizing procedures of our daily routines. Our beautiful Wroclaw-office has an amazing location on the market square in the city center. Traveling occasionally will be part of the experience as the other half of the team is located in Stockholm, Sweden.

We are looking forward to your application!

 

 

Usually responds within a week

Or, know someone who would be a perfect fit? Let them know!

Wroclaw

Tipser Office
50-116 Wrocław Directions support@tipser.com View page

Be good. Do good.

Building the future commerce platform is hard work, but we have a great time together and make sure your time is well invested here.

  • Accelerate your skills & development

  • Weekly yoga classes

  • Friday Cava and fun activities

  • Solve meaningful problems

  • Work with the latest technologies & tools

The road ahead

Our vision is to completely transform the intersection of media and commerce on a global scale. 

We’re already operating in several European markets, but we have only scratched the surface of the potential with our technology.

To make our fast expansion into new markets and businesses in a chaotic environment more enjoyable, we have a welcoming, open, warm, friendly and relaxed culture in our company.  

We believe in individual ownership and goal settings while collaborating closely within the team. The team is the only asset that matters, and the journey we do together is a big part of life itself. 

Already working at Tipser?

Let’s recruit together and find your next colleague.

email
@tipser.com
  • Axel Wolrath
  • Caroline Köhler Lundmark
  • Ewelina Dziedzic
  • Filipp Slaouk
  • Jonas Sjöstedt
  • Kelly Pihl
  • Konrad Zdanowicz
  • Marcus Jacobsson
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