Client Success Manager

Join us as we shape the future of e-commerce! We solve meaningful problems together as a team, value hyper-growth with a heart, individual ownership and wellbeing. Ready to come on board? Let us know!

At Tipser we believe e-commerce should not be tied to any specific place, app, or website.  We make any product in the world buyable on any digital surface, with the most streamlined user experience possible.

Our team has doubled in size every year for the past three years and we’re not slowing down.  We have offices in Stockholm, Wroclaw, Barcelona, New York City, and London and are continuously expanding to new markets. We believe in hyper growth with a heart and we have a lot of fun working together to change the future of e-commerce. 

Join us on this journey! 

The Role:

The Client Success Manager is a critical client-facing role which provides daily support, guidance and growth opportunities to our clients. You are responsible for delivering superior experience to our clients while cultivating the relationship based on successful client onboarding, proactive account management, promoting client satisfaction, providing sales support, and supporting product training and adoption. 

This is not just any sales job - be part of a journey for a solution that is yet to be seen anywhere else on the market!

This is a full time role based in our Stockholm office. 

As a Client Success Manager, you will:

  • Be the main point of contact with key accounts and grow current accounts
  • Support the Tipser sales team during new client acquisition
  • Put together the project/time outline for the implementation of Tipser with your account
  • Plan, introduce, and onboard the Tipser platform with your client
  • Educate and communicate all features of the Tipser platform to your client
  • Optimise data and sales with your clients through the Tipser platform with a marketing plan, campaign schedules, and ongoing data analysis
  • Regular meetings and follow-ups with your client to secure sales targets and optimisation of data and performance of the Tipser platform
  • Day-to-day communication with your client to secure the KPI’s, to motivate, and inspire your client
  • Monthly budget follow-up, sales and traffic development, as well as strategy and feedback evaluation every 6 months with your client
  • Build relationships and get creative with new solutions to grow your client's business
  • Provide sales support and client training within the Tipser platform
  • Review cost and sales performance
  • Follow up on performance data and analytics
  • Meet and exceed assigned sales objectives

We think that you have: 

  • 5+ years of Key Account and/or Project Management experience with a proven track record in strategic client work
  • Consultative Sales Experience – present key selling points while focusing on the customer’s needs
  • Experience in technology/digital solutions (preferably SaaS), offering a complex solution to the market
  • Experience from working with e-commerce and/or conversion optimisation 
  • An analytical mindset with experience in reporting as well as presenting data to the management team and stakeholders
  • Previously well achieved revenue and budget goals
  • Business level knowledge of English in speaking and writing
  • A problem solving mindset 
  • An entrepreneurial, self-driven way of working

We would like it if you have:

  • Sales experience in SaaS/analytical mindset with experience from data analysis
  • Experience from working with or in a tech-company 
  • A passion and/or experience in e-commerce and/or ad-tech, as well selling digital solutions
  • Established network within media, publishing or (digital) advertising
  • Business level knowledge of German in speaking and writing

We offer:

  • An international career at a scale-up tech company with a flexible working environment
  • A solution/product that is one of a kind on the market and easy to pitch. Our clients come running to us!
  • A complex solution/product that puts your analytical and customer-oriented side to the test
  • 62 awesome colleagues around the world; offices in Wroclaw, Poland; Barcelona, Spain; Stockholm, Sweden (HQ); New York City, USA; and London, UK
  • A maxed out computer and professional monitor with the latest tech at your fingertips
  • Yoga Thursdays and Cava Fridays
  • An office by the water at Blasieholmen, Stockholm


Tipser is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.

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Or, know someone who would be a perfect fit? Let them know!

Stockholm

Tipser AB
111 48 Stockholm Directions tellmemore@tipser.com +46 8 410 344 60 View page

Be good. Do good.

Building the future commerce platform is hard work, but we have a great time together and make sure your time is well invested here.

  • Accelerate your skills & development

  • Weekly yoga classes

  • Friday Cava and fun activities

  • Solve meaningful problems

  • Work with the latest technologies & tools

The road ahead

Our vision is to completely transform the intersection of media and commerce on a global scale. 

We’re already operating in several European markets, but we have only scratched the surface of the potential with our technology.

To make our fast expansion into new markets and businesses in a chaotic environment more enjoyable, we have a welcoming, open, warm, friendly and relaxed culture in our company.  

We believe in individual ownership and goal settings while collaborating closely within the team. The team is the only asset that matters, and the journey we do together is a big part of life itself. 

Already working at Tipser?

Let’s recruit together and find your next colleague.

email
@tipser.com
  • Axel Wolrath
  • Caroline Köhler Lundmark
  • Ewelina Dziedzic
  • Filipp Slaouk
  • Jonas Sjöstedt
  • Kelly Pihl
  • Konrad Zdanowicz
  • Marcus Jacobsson
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