Client Success Manager

We enable commerce at the point of inspiration. Join our journey as we change the future of e-commerce together as a team.
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Tipser, the premier embedded commerce platform is changing the face of e-commerce by enabling consumers to directly transact within native content. At Tipser we believe e-commerce should not be tied to any specific place, app or website. We make any product in the world buyable on any digital surface, with the most streamlined user experience possible. 

Tipser empowers publishers and content programmers/creators to curate products within content and enable immediate transactions.  Beyond working with some of the largest online media companies, we collaborate with social networks and search engines. This makes it possible for consumers to buy goods directly at the point of inspiration, while offering brands a new profitable way of distributing products beyond their usual channels.

By linking retailers and content directly, Tipser jointly serves publishers with improved conversion from an affiliate model and generates a direct sale + customer data for their merchant network.

To make sure we stay ahead of the competition we invest continuously in the latest tech, tools and in up-skilling our team. We automate processes and integrate systems to achieve incredible results. Our goal is to scale up the business fast but only if it’s sustainable growth that takes care of the team.

Our team has doubled in size every year for the past four years and we’re not slowing down. Today, Tipser has a sellable inventory of more than 100 million products and our embeddable e-commerce technology is used by Europe's, and a quickly scaling number of US-based, major media houses to generate a sustainable revenue stream. We have offices in Stockholm, Wroclaw, Barcelona and New York and are continuously expanding to new markets.

 

The Role: 

Our international expansion has reached the US and we are continuing the momentum after signing BDG and Shopstyle as our launch publisher partners. Now we need YOU on our team as a Client Success Manager!

This Client Success Manager is a critical client-facing role which provides daily support, guidance and growth opportunities to our publishers based in the US market. You are responsible for delivering superior experience to our clients while cultivating the relationship based on successful onboarding, proactive account management, promoting client satisfaction, providing sales support, and supporting product training and adoption. 

This is a full-time, mostly remote role for someone based in the tri-state area.

As a Client Success Manager, you will:

  • Be the main point of contact with US-based key accounts and grow current accounts
  • Support the global Tipser sales team during new client acquisition with a focus on the US market
  • Put together the project/time outline for the implementation of Tipser with your account
  • Plan, introduce, and onboard the Tipser platform with your client
  • Educate and communicate all features of the Tipser platform to your client
  • Optimise data and sales with your clients through the Tipser platform with a marketing plan, campaign schedules, and ongoing data analysis
  • Receive and follow up on technical feedback and feature requests provided by the client
  • Regular meetings and follow-ups with your client to secure sales targets and optimisation of data and performance of the Tipser platform
  • Day-to-day communication with your client to secure the KPI’s, to motivate, and inspire your client
  • Monthly budget follow-up, sales and traffic development, as well as strategy and feedback evaluation every 6 months with your client
  • Build relationships and get creative with new solutions to grow your client's business
  • Provide sales support and client training within the Tipser platform
  • Review cost and sales performance
  • Follow up on performance data and analytics
  • Meet and exceed assigned sales objectives

We think that you have: 

  • 3-5+ years of key account and/or project management experience with a proven track record in strategic client work
  • Consultative sales experience – present key selling points while focusing on the customer’s needs
  • Sales experience in technology/digital solutions (preferably SaaS), offering a complex solution to the market
  • A passion and experience in e-commerce and/or ad-tech, as well selling digital solutions
  • Previously well achieved revenue and budget goals

We would like it if you have:

  • Experience working in a tech startup or scale up environment 
  • An analytical mindset with experience in reporting as well as presenting data to the management team and stakeholders
  • Established network within media, publishing or (digital) advertising
  • A keen ability to plan and coordinate, organize, and problem-solve
  • An entrepreneurial, self-driven way of working

We offer:

  • A revolutionary tech solution/product that allows consumers to buy within the content that they are reading - first to market tech within publishing sector
  • Growth opportunities as the North American market is just being launched
  • An international career at a scale-up tech company with a flexible working environment
  • An opportunity to join a company where innovation, boldness, and self-leadership are valued
  • A culture that values the idea of hypergrowth with a heart
  • 100+ awesome colleagues around the world; offices in Wrocław, Poland; Barcelona, Spain; Stockholm, Sweden (HQ); and New York City, USA
  • Regular all team retreats and meet-ups
  • Extensive benefits package to include continued learning and development opportunities, generous vacation, and health benefits
  • Join the journey of a Swedish tech company that is changing the face of e-commerce!

 



 

Tipser is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age. 



To help us place the right people in the right role, we believe in science-based and fair assessment methods. Therefore, as part of our recruitment process, we use Alva Labs assessments to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role.

Additional information

  • Remote status

    Flexible remote

We usually respond within a week

Or, know someone who would be a perfect fit? Let them know!

New York

220 E 42nd St
10017 New York Directions View page

Who we are

Tipser is the leading embedded e-commerce platform that is transforming the intersection of media and commerce on a global scale, enabling consumers to transact directly within content, on every digital platform. We are creating something new and enjoying the ride as we progress continuously.

Life at Tipser

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email
@tipser.com
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