Merchant Success Manager

Join us as we shape the future of e-commerce! We solve meaningful problems together as a team, value hypergrowth with a heart, individual ownership and wellbeing. Let's have fun and do great things!

At Tipser we believe e-commerce should not be tied to any specific place, app, or website.  We make any product in the world buyable on any digital surface, with the most streamlined user experience possible.

Our team has doubled in size every year for the past three years and we’re not slowing down.  We have offices in Stockholm, Wrocław, Barcelona, and New York City and are continuously expanding to new markets. We believe in hyper growth with a heart and we have a lot of fun working together to change the future of e-commerce. 

Join us on this journey! 

The Role: 

This Merchant Success Manager is a critical client-facing role which provides daily support, guidance and growth opportunities to our merchants. You are responsible for delivering superior experience to our merchants while making sure their products get distributed across Tipser platform’s surfaces in a seamless manner. You will act as the first point of contact with merchants in order to maximize their opportunities with Tipser. You will work cross-functionally between the Merchant Partnership team and the Client Success team.

This is not just any sales job - be part of a journey for a solution that is yet to be seen anywhere else on the market!

This is a full time role based in our Stockholm office.


As a Merchant Success Manager, you will:

  • Be the main point of contact for Merchants and grow current accounts
  • Oversee merchant integrations with Tipser and ensure the highest quality standards
  • Put together the project/time outline for the implementation of Tipser with your account
  • Educate and communicate all features of the Tipser platform to merchants
  • Act as a first line of support for merchant-related issues and routing them to the right person within Tipser
  • Coordinate campaign management and campaign optimization with Tipser’s KAMs
  • Receive and follow up on technical feedback and feature requests provided by the merchant
  • Manage communication with our merchants through multiple channels by sharing product updates, releases, market insights, campaign opportunities and more
  • Create brand pages, presenting our connected brands and retailers in the best possible way
  • Maintain and develop our Merchant FAQs and knowledge base
  • Build relationships and get creative with new solutions to grow your merchants’ business
  • Review sales performance; follow up on performance data and analytics
  • Meet and exceed assigned sales objectives

We think that you are: 

  • A professional with 3+ years of experience in project management or sales, ideally within e-commerce 
  • Experienced in consultative sales – present key selling points while focusing on the customer’s needs - with well achieved revenue and budget goals
  • A problem solver and have strong analytical skills
  • Comfortable and experienced working with a CRM system
  • Customer focused and have a sharp attention to detail
  • A great communicator and a team player with the ability to work with minimal supervision
  • Fluent in English in both speaking and writing (any other language is a big plus!)

We would like it if you have:

  • Experience working in a tech startup or scale up environment 
  • An analytical mindset with experience in reporting as well as presenting data to the management team and stakeholders
  • Established network within e-commerce, brands and merchants
  • A passion for technology!
  • A keen ability to plan and coordinate, organize, and problem-solve
  • An entrepreneurial, self-driven way of working

We offer:

  • An international career at a scale-up tech-company with a flexible working environment
  • An opportunity to grow in a company where the sky's the limit and where creativity, boldness and self-leadership are valued
  • A culture that values the idea of hypergrowth with a heart
  • 95+ awesome colleagues around the world; offices in Wrocław, Poland; Barcelona, Spain; Stockholm, Sweden (HQ); and New York City, USA
  • Regular all team retreats, meet-ups, and continued learning opportunities
  • Weekly yoga and bootcamp classes!
  • An office by the water at Blasieholmen, Stockholm



 

 

Tipser is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age. 



To help us place the right people in the right role, we believe in science-based and fair assessment methods. Therefore, as part of our recruitment process, we use Alva Labs assessments to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role.

We usually respond within a week

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Tipser AB
111 48 Stockholm Directions tellmemore@tipser.com +46 8 410 344 60 View page

Hypergrowth with a Heart

Building the future commerce platform is hard work but we have a great time together and make sure your time is well invested here.

  • Accelerate your skills & development

  • Solve meaningful problems

  • Work with the latest technologies & tools

  • Find balance with a flexible working arrangement

  • Weekly yoga, meditation, & HIIT classes + other activities!

The road ahead

Our vision is to completely transform the intersection of media and commerce on a global scale. To enable commerce everywhere. To create something new and enjoy the ride as we progress continuously. 

We are all striving towards this common goal and we help each other to succeed at work. We have fun and do great things together. 

The team is the only asset that matters, and the journey we do together is a big part of life itself.

We’re already operating in several European and North American markets but we have only scratched the surface of the potential of our technology.

Already working at Tipser?

Let’s recruit together and find your next colleague.

email
@tipser.com
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