Customer Service Representative US market

Join us as we shape the future of e-commerce! We solve meaningful problems together as a team, value hypergrowth with a heart, individual ownership and wellbeing. Let's have fun and do great things!

At Tipser we believe e-commerce should not be tied to any specific place, app, or website.  We make any product in the world buyable on any digital surface, with the most streamlined user experience possible.

Our team has doubled in size every year for the past three years and we’re not slowing down.  We have offices in Stockholm, Wroclaw, Barcelona, New York City, and London and are continuously expanding to new markets. We believe in hyper growth with a heart and we have a lot of fun working together to change the future of e-commerce. 

Join us on this journey! 


Customer Service Representative for US market

Workplace: Wrocław Rynek

  • As a Customer Service Representative, you are the face and the voice of Tipser by handling any inquiry from both, our Merchants (brands and retailers), as well as from the end-consumers that buy products through the Tipser platform.
  • You will work part or full  time during evenings, nights and Sundays to cover four of the main US time zones (9am-5pm US time; 3pm-2am polish time)
  • We plan do start the project at the turn of February and March

Your daily tasks will include:

  • Support customers and merchants mainly by email, chat and also occasionally by phone(max 3h per shift).
  • Offering our end-consumers the best possible service and maybe even up-sales? :)
  • Guiding and helping Merchants and end-consumers to navigate on the Tipser Platform. 
  • Staying well-informed on current sales campaigns.
  • Understanding the Tipser platform in-depth and making the best of it for our Merchants, as well as the for the end-consumers.  

In this role we think you are:

  • English (C1), as we are an international team and you will work for US market
  • Additional language (Swedish, German or French) will be an added advantage
  • A master of finding the right solution for us and our customers.
  • No previous experience in customer service is required, but it would be helpful if you previously worked in the customer care/service industry.
  • You work well under pressure and keep a high level of service.
  • You are very communicative, as well as problem-solving and inventive in your daily work.
  • You will be part of a working environment where you should be able to manage your time according to the workload yourself and being able to handle stress and ad-hoc matters. 
  • You are self-going and happy to pick up any challenges that our Merchants or consumers might have. 
  • You are eager to learn and curious about tech/e-commerce, Tipser being a tech-company within e-commerce.

We Offer:

  • On this job we assist you improve your language by offering a course and boost physical condition during yoga classes
  • We care about your health so every day we indulge you with fresh fruits and give you opportunity to take an endowment Luxmed healthcare. 
  • We offer an international working environment where the team is the focus and our passion and enthusiasm for the Tipser-platform are the keys to success. 
  • We try to keep a relaxed and fun atmosphere around the office and not only - we give you holiday's bonuses for even more amusements outside the office. 
  • We are a creative and driven team and you will be part of creating and optimizing procedures of our daily routines. Our beautiful Wroclaw-office has an amazing location on the market square in the city center. Traveling occasionally might be part of the experience as the other half of the team is located in Stockholm, Sweden.

We are looking forward to your application!

Usually responds within a week

Or, know someone who would be a perfect fit? Let them know!

Wroclaw

Tipser Office
50-116 Wrocław Directions support@tipser.com View page

Be good. Do good.

Building the future commerce platform is hard work but we have a great time together and make sure your time is well invested here.

  • Accelerate your skills & development

  • Solve meaningful problems

  • Work with the latest technologies & tools

  • Find freedom with a flexible working arrangement

  • Friday Cava and fun activities

  • Weekly yoga classes

The road ahead

Our vision is to completely transform the intersection of media and commerce on a global scale. To enable commerce everywhere. To create something new and enjoy the ride as we progress continuously. 

We are all striving towards this common goal and we help each other to succeed at work. We have fun and do great things together. 

The team is the only asset that matters, and the journey we do together is a big part of life itself.

We’re already operating in several European and North American markets but we have only scratched the surface of the potential of our technology.

We are Tipserians and we believe in hypergrowth with a heart.

 

 

 

Already working at Tipser?

Let’s recruit together and find your next colleague.

email
@tipser.com
  • Axel Wolrath
  • Caroline Köhler Lundmark
  • Ewelina Dziedzic
  • Filipp Slaouk
  • Jonas Sjöstedt
  • Kelly Pihl
  • Konrad Zdanowicz
  • Marcus Jacobsson
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